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WRC/NBC Washington is launching 4 Respondes where you call a hotline, leave a message or speak with someone and they'll do their best to get answers for you. Seems to be model on the Telemundo Respondes initiative. The b-roll video they showed a large call center with NBC Consumer Investigative Center with their consumer anchor sitting at a desk with a crappy NBC 4 logo as the desktop. If I had to guess the calls go to some national call center (the b-roll showed what looked like new office) that was set up to handle these issues. I wonder how they'll handle Comcast problems? http://www.nbcwashington.com/investigations/NBC4-Responds-377669201.html Edit: Same exact offices at WNBC. http://www.nbcnewyork.com/on-air/as-seen-on/Better-Get-Baquero-launches-a-Consumer-Investigative-Center_New-York-368883891.html

You're very welcome. I speak Spanish because I'm half Dominican/half Puerto Rican. Makes sense as to why I live in South Florida.

WCVB investigative reporter Mike Beaudet facing backlash from college students over report about unauthorized late night parties. https://www.bostonglobe.com/lifestyle/names/2016/05/05/wcvb-report-after-hours-parties-hits-nerve/SKcWvxImzkG2znwIzewjPI/story.html (surprised Scott Jones at FTVLive hasn't heard about this yet... that's right up his ally!)

The NBC/Telemundo Consumer Investigative Center is located at the new NBCU facility in Fort Worth, TX. EDIT: Sara Garza, former KOMO Asst. ND (and spouse of current KXAS VP of News, Mark Ginther) is heading up the operation. She put out a Facebook post a few months ago looking for more producers to help staff the operation. Here is one of the expired job posts. And, here is a Miami Harald article from last fall outlining the investments in Telemundo. In it they noted that NBCUniversal "add[ed] nine Telemundo Responde (Telemundo Responds) consumer investigative units to address issues called in by viewers to a control center in Dallas." Sorry, I figured I'd elaborate and provide a few souces to back up my one sentence reply.

Making a run for it because WISH 8 is a sinking ship? 24-hour local news can't be very profitable.

Comcast is good to us. Rare outages - if they happen they're in the middle of the night and any issues are resolved quickly. I got a number of the regional QA guy and when I got the wrong CableCard (I needed the M-Card) at their store I called the man up and they sent their best guy out a day later. I will say I did get the number after getting HD boxes and my firs HD TiVo in 2007 and 2008, respectively. The first TiVo was a nightmare to get installed and at the time I was still underage so my parents sent a BCC email to about twenty people in the Comcast board and higher up management. I believe we got a call from one of the Roberts, four free on demand passes, and two or three tins of gourmet popcorn from a place in Philadelphia.

Story in the Sun-Sentinel about Scott Chapin returning to WSVN http://www.sun-sentinel.com/features/fl-wsvn-voice-scott-chapin-20160503-story.html

You're cracking me up, but Justin Farmer does come off as a robot (douche bag) news personality. Nepotism isn't great?